Clause 1: Definitions and Scope of Application
This agreement governs the general terms and conditions between TRIP EXPRESS VIETNAM (hereinafter referred to as "Trip Express") and the customer (hereinafter referred to as "You" or "Customer") when booking tours, hotel rooms, entrance tickets, transfer services, or other travel services on the trip.express website.
Clause 2: Booking and Confirmation
All booking requests must be made online via trip.express or confirmed in writing/email with our consultants. A booking is only considered confirmed once Trip Express issues a Booking Confirmation and receives the deposit/full payment in accordance with the specific service's policy.
Clause 3: Pricing and Payment
Service prices displayed on trip.express are in Vietnamese Dong (VND) or US Dollars (USD) and include taxes and fees unless otherwise stated. Payments can be made via bank transfer, international credit cards (Visa, Mastercard), domestic ATM cards, or through integrated payment gateways. Trip Express is not responsible for transaction fees charged by your bank.
Clause 4: Amendments and Cancellations by the Customer
All requests for changes or cancellations must be submitted in writing or by email and confirmed by Trip Express. Cancellation fees will apply based on the specific product policy and the date/time the cancellation request is received (as detailed in the Cancellation & Refund Policy).
Clause 5: Amendments and Cancellations by Trip Express
Trip Express commits to operating itineraries and services as agreed. However, in cases of Force Majeure (natural disasters, pandemics, war, flight delays/cancellations, government restrictions), Trip Express reserves the right to modify the itinerary, timing, or cancel the service to ensure customer safety. In such cases, Trip Express will refund the unused portion of the service fee, less any actual non-recoverable costs paid to suppliers.
Clause 6: Customer Responsibilities
You are responsible for providing accurate personal information (full name, date of birth, passport/ID number) when booking. You must ensure you possess valid travel documents, including passports and entry visas. Trip Express is not liable if you are denied boarding or entry due to invalid documents.
Clause 7: Limitation of Liability
Trip Express acts as a tour operator and agent for third-party suppliers (airlines, hotels, transport providers). We are not responsible for any loss, damage, injury, or death beyond our direct control, including traffic accidents outside of program activities, personal negligence, or illegal acts committed by the customer.